1. Membership Refund Policy
At Mahan Mount, we want you to be completely satisfied with your membership. This policy outlines our refund and return procedures.
2. 30-Day Money Back Guarantee
If you're not completely satisfied with your membership within 30 days of purchase, you're eligible for a full refund of your membership fee. This applies to all membership plans.
3. Cancellation After 30 Days
Memberships cancelled after the 30-day period are subject to the following terms:
- Cancellations within 90 days: 80% refund
- Cancellations within 6 months: 60% refund
- Cancellations after 6 months: No refund (membership continues)
4. Booking Cancellation Policy
For individual resort bookings:
- Free cancellation up to 30 days before check-in
- 50% refund for cancellations 15-29 days before check-in
- No refund for cancellations less than 15 days before check-in
5. How to Request a Refund
To request a refund, please:
- Log in to your account on our website
- Navigate to "My Memberships"
- Click "Request Refund"
- Fill out the refund request form
- Submit the form for review
6. Refund Processing Time
Once approved, refunds are processed within 7-10 business days to the original payment method.
7. Exclusions
The following are non-refundable:
- Services already rendered or used
- Memberships transferred to another person
- Additional charges for amenities or services
8. Contact Us for Assistance
For refund inquiries, contact our support team:
Email: support@mahanmount.com
Phone: +91 8081821338